Friday, July 10, 2009

The Importance Of Measurability of Collaboration

As management consultant Peter Drucker once said: “If you can’t measure it, you can’t manage it.”

There is a lot of talk surrounding "Meaningful Use" and in our blogs we have raised different view points regarding it. We feel it is time to introduce another dimension to the discussion -- Measurability.

We feel that Measurability of Health Metrics are the key to achieving "Meaningful Use" and to fulfill the National Goals of Improving quality, safety and efficiency, Engaging patients in their care, Increasing coordination of care, Improving the health status of the population & Ensuring privacy and security.

However, there is no current measurability requirements for collaboration in the current committee draft recommendations. Most EHR's implement "messaging" as a way to collaborate within the clinical setting. Ironically, tasks are easily lost, buried under an avalanche of messages with zero to little visibility. To achieve the national goals defined by the committee it is important to introduce metrics & measurability in the key area of clinical collaboration.

Efficient & Measurable collaboration will be the largest component to drive continuity of care and is the key to reduce long term cost of healthcare in the nation. Yet there is no leadership in this key area of healthcare process improvement.

At Mrecord our approach has been about clinical collaboration which is measurable & visible. Our collaborative EHR ensures that tasks assigned to different groups or individuals are tracked, & their outcomes are measurable. As a physician you have the peace of mind that your instructions have been followed through. As an administrator you can easily identify bottlenecks and inefficiencies in the system thereby reducing costs.

Isnt it time collaboration within a medical office became measurable?

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1 comment:

Anonymous said...

Great post!!
Thanks for sharing.

Management consultant in Netherlands!!
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