Wednesday, June 10, 2009

Rewarding Employees can be very, ehm.. rewarding

Rewarding your employees for providing outstanding customer service is a good incentive to make them want to continue down that same path. It can be something as simple as a pat on the back or an e-mail acknowledging what an outstanding job they are doing. Employees like to be recognized when they are doing a great job but a lot of times, supervisors tend to focus on the bad. The focus should be on both.

Many professional associations have weeks or even months that recognize employees in that profession. Some of these include Health Information and Technology (HIT) week, which is sponsored by the American Health Information Management Association (AHIMA). The third week in May is recognized as National Medical Transcriptionist Week by the Association for Healthcare Documentation Integrity (AHDI). The month of March is recognized as Social Work month by the National association of Social Workers (NASW). There is also Administrative Professional Day. During these weeks or months, employers will recognize their employees by taking their staff to lunch, having contests or bringing in bagels, juice and coffee.

Your employee’s ideas and comments should always be welcome. They are the ones that are in the front line and are normally the first point of contact. By doing this, the employee will feel appreciated and that their thoughts and ideas are important.

This will go a long way with employee retention.
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