Friday, June 05, 2009

Customer Service and Healthcare

Customer service is the backbone of any company. You need to train your employees on how to provide outstanding customer service. And the training should be on-going. Customers not only include your patients or someone that may be paying for a service that you provide, it also includes your internal staff. You may not realize it but when you answer the phone, the person on the other line can tell if you are smiling or not.

Your employees should enjoy their job and what they do. They should have a satisfying feeling when they leave work at the end of the day and know that by listening to a customer or a patient complain, no matter what it is about, made that person complaining feel like someone really cared.

Going the extra mile would be to resolve or assist in resolving the complaint. Sometimes we have to go above and beyond in what we do with our customers. Wouldn’t you like to be treated the same way?

Just remember, without customers, you would not be in business.

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